FAQ
FAQ
What are the benefits of a Social Mamas membership?
As a Social Mamas member, you will have full access to socialmamas.com and be able to do the following:
- create a profile
- post photos and videos to share with family and friends
- attend all Social Mamas events and post your own events
- read articles, post on the forums, create a blog
Membership also includes a Social Mamas VIP Card, which will give you discounts at a variety of local businesses.
I don't have a PayPal account. Can I still register?
Yes! You can still register without creating a PayPal account. When you reach our PayPal page, you will notice there is a section for a PayPal login and a section for those without an account.
Are there any refunds?
Due to the electric nature of our service, there are no refunds. If you are having technical difficulties, please feel free to contact us through our contact form on the website.
Why is there a membership cost?
The membership cost cover the maintenance of the website, server costs, event planning and administrative costs of the membership card benefits.
I registered, but I cannot access anything. What happened?
After you completed your registration, did you complete the payment process? If not, you will not be able to access the full membership site. Please log in and follow the instructions to complete your payment. You will then complete the registration and have access to all the benefits of a Social Mama membership.
I forgot my password, what do I do?
When you go to the login page, there is a "Forgot my password" link. Click on that and a password will be sent to your registered email.
Am I limited to the number of events I can attend?
No, there are no limits on the number of events you can attend. However, most events have a maximum number of attendees, so please be sure to sign up for an event before it is maxed out!
Can I organize my own event and post it on the website?
Yes! Some moms might want to organize a play date, have a Tupperware party or a girl's night out. This does need to be passed through Social Mamas so we can post the event for you.
Please note that Social Mamas cannot be held responsible or liable for any injuries or actions that may occur at any event.
Do the events cost anything to attend?
There will not be a cost to attend the regular Social Mama events. Once or twice per month there may be events, such as a pedicure party, where a minimal cost will incur. However, it is your choice to attend paid events and you are not forced to pay anything more than your membership fee.
Can I share the photos and videos from my profile with my family and friends?
Yes! Just send them a link to your profile (www.socialmamas.com/yourusername) or tell them to search for your username when they come to the website. They do not need to register in order to view your profile. Uploading photos and videos are an excellent way to keep family and friends updated with the growth of your family!
I own a business. Am I allowed to promote myself through the forums?
The Social Mamas forum is a place for moms to meet, discuss issues, post questions, etc. Businesses cannot use the forums to promote themselves, nor can they private message other users about their business (unless they have been approached by another user about their business) as this is unfair to our advertisers and it is against our policy to have unsolicited advertising. If you are interested in advertising to the Social Mamas community, please contact us via our contact form for opportunities such as banner ads, links, membership discount card, newsletter coverage and more.
When can I expect to receive my VIP card?
Once you have registered, please allow for 2 weeks to receive your VIP card in the mail. If you haven't received your card by the third week, please contact us. Note that you must fill out the correct address information when you sign up or you will not receive you package.
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